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Support and Housing Management

We offer support for vulnerable homeless people and those at risk of homelessness

AMAT is a direct (rapid) access provider of supported accommodation which is intensively managed.

This means that a person can attend our offices and once they have completed a referral interview with the Duty Manager they could be accommodated the same day.

Currently AMAT receives around 750 referrals on average per year. Which includes self-referrals and referrals from agencies such as the Police, the Probation Service, Hospitals and our Local Councils. In some weeks the number can rise to as many as 25 applicants. On average AMAT takes in around 3 to 4 people per week. Currently we provide support services to around 280 people at any one time.

If there is no available accommodation at the time of referral and acceptance, subject to availability, an applicant can be placed in emergency accommodation until a room becomes available.
AMAT has always looked to work with those who may have already been excluded from other projects. AMAT does not exclude anyone permanently as we believe that people need the opportunity to change. In order to achieve change, AMAT works effectively with relevant key agencies and exercises an ethic of flexibility, bearing in mind the real understanding that no two individuals are the same.

AMAT is open 7 days a week, 365 days a year. The office is staffed from 08.30 to 00.30; there is an on-call service that covers 00.30 to 08.30, which is facilitated by staff living on site. Our staff response times are therefore very quick. Our centrally located offices ensure that concerns can be dealt with rapidly.

When a homeless person arrives at AMAT and is accepted they are provided with an “instant living kit”. This kit contains the basic essentials for living. They also receive an induction to the service delivered by their allocated Support Workers and the Housing Services Team.

All service users can pick up breakfast items daily. Staff feel that this is an excellent tool in assisting those with complex needs, since some lack the skills to be able to cook for themselves and some have little access, if any, to funds. It also gives support staff the time to build on these skills and address these areas of need.

All residents of AMAT’s Supported Accommodation Service work to develop support and risk management plans with their allocated Support Workers. Focusing on areas including the following:

  • Motivation/taking responsibility
  • Self-care living skills
  • Managing money and personal admin
  • Social networks and relationships
  • Substance use
  • Physical health
  • Mental wellbeing
  • Meaningful use of time
  • Managing tenancy and accommodation
  • Offending

AMAT has provided support services to people who have faced homelessness for over 21 years and since 2013 we have used the Homeless Link INFORM Client Relationship Management system to assist our service in our support delivery.

AMAT is a local employer of around 70 staff over a number of departments and services to better assist service users whilst at AMAT. These departments and services include:

  • Intensive Housing Management
  • Support Services
  • Rents and Benefits
  • Property Maintenance
  • The Duty Front Office
  • Late Shift
  • Out of Hours – On Call Services
  • The 411 Hub

AMAT works very closely with other key agencies in the sector and prides itself in being a lead locally in joint and partnership working. AMAT has also taken the initiative in creating the 411 Hub – funded by Big Lottery. Working in partnership with key services to benefit AMAT service users and the wider community. Including the following:

  • Medway Council
  • Turning Point
  • Improving Mental Health Provision
  • Metro Charity
  • NHS Stop Smoking
  • NHS Hep C Prevention
  • NHS Sexual Health
  • Medway Adult Education
  • CreataBot

How you can help AMAT

There are lots of ways in which you can help support AMAT to ensure that we can continue to provide our support to the homeless and vulnerable people in Medway.