Compliments, Complaints and Feedback

We try our best to ensure that we deliver the best service we can for our Residents, partners and those in the local community. We do appreciate all feedback as this provides us with opportunities to improve what we do, so if you are really happy with something we have done – tell us!

We are human however, and sometimes despite our best efforts, we can at times get things wrong! So likewise, if you are unhappy about the service you have received from AMAT, please let us know as we will do our best to resolve any issues.

Compliments, Complaints & Feedback (For non-Residents)

Compliments, complaints & feedback can by given in person at our offices, by phone (08006981000) or by email to

These will be recorded and will be taken to our daily morning meeting for discussion if required.

It may be possible in some cases that this can be dealt immediately, this will be done with input from the Management Team.

How you can help AMAT

There are lots of ways in which you can help support AMAT to ensure that we can continue to provide our support to the homeless and vulnerable people in Medway.