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Privacy Notice Statement

Service User Privacy Notice

This notice details why AMAT collects and stores personal data; what AMAT will do with your personal information whilst you are receiving AMAT’s services, and what we do with your data after you have moved on.

Why does AMAT collect your data?

AMAT is a data controller and is required to collect your personal data in order to provide the supported housing service you have requested from us. The information will be used to assess the support requirements you have to enable us to consider your application/referral and for us to deliver our supported accommodation service to you. We will only collect the personal data from you that we need in order to carry out assessments and provide our services to you.

What is the lawful basis for AMAT processing this data?

We do this either as:

  • processing is necessary for delivering our services to you;
  • for the performance of our contract/agreement with you;
  • as a legal necessity;
  • as a task carried out in the public interest;
  • or to protect your vital interests, in line with relevant legislation.

Who will your information be shared with?

AMAT may need to pass the personal information that we collect from you on to other agencies e.g. Adult Social Care, Local Authority, NHS (GP; CMHT), Care Agencies, DWP, Police. This will not be done unless it will contribute to us being able to meet your support and accommodation needs, or unless we feel there is a threat to your own safety or the safety of others. We may also need to contact these agencies to understand and assess your needs more clearly.

Where we need to disclose sensitive information such as medical details to a third party, we will do so where we are legally required to and when necessary to prevent risk of harm to an individual.

We will not:

  • Use your information for marketing or sales purposes
  • Send or store your data abroad
  • Make decisions about you based on automated processing

Providing accurate information:

It is important that we hold accurate and up to date information about you in order to assess your needs and deliver appropriate services. If any of your details change, please tell us as soon as possible so that we can update your records.

Where and how long will we hold your data for?

All information about you at AMAT is securely stored electronically.

  • Our internal electronic data, including email, is managed for AMAT by Impreza IT Support.
  • Our finance related information is kept on SAGE.
  • Our Client Relationship Management System, INFORM, is managed for AMAT by Salesforce through Homeless Link.

After you leave the service, your rent account stays accessible for 6 years for accounting purposes. Your INFORM file will be deleted after 5 years.

Your rights:

You are entitled to request a copy of any information about you that we hold. Any such requests must be made in writing. If the information we hold about you is inaccurate you have a right to have this corrected and you have the right to request completion of incomplete data.

You have the right to request that we erase, stop, or restrict the processing of your personal data, in certain circumstances. Where possible we will seek to comply with your request, but we may be required to hold or process information to comply with a legal requirement.

You have the right to object to the processing of your personal data in certain circumstances. We may still be required to hold or process information if there are legitimate grounds for doing so.

AMAT requests one calendar month to comply with any data requests.

You can request that we don’t share information with any named other agencies or family now, or at any point during your stay in our service.

Please note that if you chose for AMAT to cease the collection and/or the deletion of your data, where this data is identified as essential to the delivery of AMAT’s services to you in line with risk management, legal requirement and your AMAT licence agreement, AMAT reserves the right to cease the delivery of services and your access to AMAT’s supported accommodation may be withdrawn with immediate effect.

Contact with us:

If you have any questions or requests relating to your data at AMAT please let us know by speaking with the front office and ask to speak to AMAT’s Data Protection Officer (DPO).

You can also let us know via:

Email through: dpo@amatuk.org  Or Phone: 0800 698 1000

If you wish to appeal a decision, we encourage you to use AMAT’s CCQ process.

If you are dissatisfied with how AMAT has used your personal information you have a right to complain to the Information Commissioner’s Office at:

https://ico.org.uk/concerns/

Additional information can be found at:

https://ico.org.uk/

How you can help AMAT

There are lots of ways in which you can help support AMAT to ensure that we can continue to provide our support to the homeless and vulnerable people in Medway.